Ayla's Policies
Please read before your first visit.
More than 24 hours notice: no fee; payments are refunded or credited. Less than 24 hours: 50% of the service fee. No-shows: the full fee.
More than 24 hours notice: no fee. Less than 24 hours may incur a 25% fee. Same-day changes follow cancellation terms. Contact us promptly in an emergency.
Severe mats may need clipping. We discuss this beforehand. Extra time and work incur additional charges.
A £15 charge covers flea treatment and salon cleaning when fleas are found during the appointment.
A muzzle may be needed for aggressive behaviour. We may stop a groom if it is unsafe or causes significant stress.
Tell us when booking so we can keep dogs separated.
Check the groom at collection and tell us about any concerns. Submit complaints within seven days. Unresolved complaints may be referred to our insurer.