Frequently asked questions

Please avoid feeding for at least 2 hours before the appointment, and a short walk beforehand helps them settle and stay relaxed.

Yes, we arrive about 15 minutes early to set up in your bathroom, kitchen or spare room. All we need is access to electricity and a well-lit space.

Matting takes extra time so may add a charge. With your permission we clip mats rather than painfully de-matting by hand.

All-natural, holistic shampoos and conditioners, free from perfumes, dyes, salt and detergents.

Yes. We offer gentle, unhurried grooming for cats, guinea pigs and other small pets as well as dogs.

We use the emmi-pet ultrasonic toothbrush for gentle cleaning. Please call the team to discuss your dog and whether a session is suitable. Dental pain or disease needs a vet.

We accept cash and all major cards. Payment is taken after the appointment.